Reference

How sportx9 Handles Your Personal Data

This privacy policy explains exactly what personal data sportx9 collects when you open an account, how we use it, who we share it with, and the rights you…

Data collected at account openingUPI, Paytm & PhonePe transaction dataCookie and session dataYour right to access or delete dataIndia-specific data retention rules

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What Data We Collect and Why We Hold It

sportx9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with sportx9, we collect your name, email address, mobile number, and the payment details associated with UPI, Paytm or PhonePe transactions you initiate. We collect this data to verify your identity, process deposits and withdrawals, detect fraudulent activity, and send you

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service-related communications. We do not sell your personal data to third parties. Access to our platform and the applicability of this policy depends on local law and is available only where local law permits. Data submitted through payment rails — UPI references, Paytm wallet IDs, PhonePe
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VPAs — is retained for the minimum period required under applicable Indian regulations and then deleted or anonymised in accordance with our data retention schedule.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

If you have a question about how your data is used, want to request a copy of the information we hold, or wish to raise a concern about our privacy practices, our dedicated privacy team is available through the channels below. We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 15 working days.

Team online

Email Our Privacy Team

Send a detailed request to our privacy address and include your registered mobile number so we can locate your account record and respond accurately within the stated timeframe.

Live Chat Support

Open the live chat widget on any page of sportx9.net and select the Privacy or Data Request option. Our agents can log your request and escalate it to the privacy team within minutes.

Help Centre Ticket

Submit a formal ticket through the Help Centre under the category Data and Privacy. Tickets are tracked with a reference number so you can follow the status of your request at any point.

HOW WE PROTECT YOUR DATA

Our Practices Across Data, Cookies and Account Security

We apply layered technical and organisational controls to keep your data safe at every stage — from the moment you submit a form to the day your account…

Encrypted Data Storage

All personally identifiable information is stored in encrypted databases.

Cookie Controls You Can Manage

We use session cookies for login persistence and analytics cookies to understand how pages perform.

Payment Data Isolation

UPI references, Paytm identifiers and PhonePe VPAs are stored in a separate, access-controlled environment that is not connected to our…

Account Security Alerts

When a new device or IP address is used to access your account, we send an immediate notification to your…

Data Retention Schedule

We keep your account data only as long as required by applicable Indian law or our legitimate operational need.

Your Right to Request Changes

You may request a copy of your data, ask us to correct inaccurate records, or ask for deletion of data…

Answers to Common Privacy Questions

The questions below address what our account holders ask most frequently about data collection, storage, access rights and how to contact us. If your question is not covered here, submit a Help Centre ticket or use live chat and our privacy team will respond.

We collect your name, mobile number, email address, date of birth for verification, and the payment identifiers associated with UPI, Paytm or PhonePe transactions you make. Device and session logs are also recorded for security purposes.

We do not sell your data. We share it only with payment processors needed to complete UPI, Paytm or PhonePe transactions, identity verification services, and regulators where disclosure is required by applicable Indian law.

Retention periods are set by applicable Indian regulations. In most cases we hold transaction records for the legally required period and then permanently delete or anonymise them. You can request the specific period for your data via the Help Centre.

Yes. Submit a data access request through the Help Centre under the Data and Privacy category, or email our privacy team directly. Include your registered mobile number and we will compile your data within 15 working days.

Send a deletion request via email or the Help Centre ticket system. We will remove data we are no longer legally required to hold and confirm completion in writing. Some data must be retained for the statutory period even after a deletion request.

We use essential session cookies to keep you logged in and optional analytics cookies to improve page performance. You can manage or withdraw consent for analytics cookies through the consent panel in your account settings at any time.

This policy applies to all accounts on sportx9.net. Access to the platform and the specific rights available to you depend on local law and are available where local law permits. Indian data protection provisions apply to accounts registered with Indian details.

How sportx9 Handles Your Personal Data

Reach Our Data Privacy Team

Email Our Privacy Team

Live Chat Support

Help Centre Ticket

Our Practices Across Data, Cookies and Account Security

Encrypted Data Storage

Cookie Controls You Can Manage

Payment Data Isolation

Account Security Alerts

Data Retention Schedule

Your Right to Request Changes

Answers to Common Privacy Questions

01 What personal data does sportx9 collect when I open an account?

02 Does sportx9 share my data with third parties?

03 How long does sportx9 keep my personal data after I close my account?

04 Can I request a copy of all the data sportx9 holds about me?

05 How do I ask sportx9 to delete my personal data?

06 What cookies does sportx9 use and can I opt out of them?

07 Is this privacy policy applicable to me if I am in India?

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